Troubleshooting Video Uploads
There are a couple of common problems that can causing videos not to upload. Let's walk through all the possible problems (and solutions) to your upload failure.
Check Your File Size
The editor allows you to upload videos that are up to 1 gigabyte in size, which works out to about 30 minutes of properly compressed HD video per file. This means that even if your video is 1.00000001 gigabytes (putting it just barely above the limit), the upload will fail.
If your video is too big, the best option is to improve your video's compression. When you export a video from whatever program you used to edit or create it you should have numerous options for altering the settings to adjust the file size of the final video.
Check Your Video Format
The best formats to use with our video element are:
MOV (Apple Quicktime)
WMV (Windows Media Video)
These aren't the only formats that work, but they're the best places to start.
And something to keep in mind: if you're using Windows Movie Maker or iMovie, the files created when you use the Save option in these programs are not video files. They are editable files that are only meant to be used within each program. Be sure to Export your final video from either program to ensure you have a video and not an unusable document file. To Export a video from iMovie go to File > Export. To Export using WMM go to Publish Movie > Export to File.
Try A Different Browser
Are you using a standard video format? Is your file size under the limit? Then try using a different browser than what you're using now. Using Firefox? Try Chrome. Using Internet Explorer? Try Firefox. All browsers generally works just fine with our service, but variance in settings and installation of extensions can very occasionally cause trouble. You may just even need to clean your browser's cache if it just suddenly stopped working properly.
If you don't know much about browsers, they're all free to download and are easy to get running. Google has a great website called "What browser am I using?" that tells you what browser you're currently using and links to other great browsers you can download. It's worth checking out if you don't currently have other browsers installed on your computer.
None of the above work out? Then there are a few last things to keep in mind:
Even if your video uses one of the best possible formats as we have noted above, it's possible the format isn't supported.
Why? Because even within individual formats there are lots of variations and possible kinks in the way the video is encoded. You should try to export the video to a different file type than the one you're using now.
Depending on your computer's Operating System (like Mac OS X 10.8 or Windows 7) the file size displayed on your computer may be slightly different than the file's actual size. If your file size is greater than 950 megabytes than it'd be worth trying to compress it just a bit more before trying to upload it again.
Still not working? Then our video player may not be the right fit for what you're doing. Videos hosted at YouTube and Vimeo.com can be very easily embedded to your site by following the guide to embedding video.